Help/Inquiries
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Q.
I have completed payment, but I cannot log in.
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I forgot my login password.
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[Monthly membership plan] Can I change the payment method?
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I would like to confirm my registration details.
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How do I join?
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Can I join from either my mobile phone or my PC?
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Can I register multiple times?
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Can I join using a feature phone or tablet?
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What is the expiration date of my membership?
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Can minors register?
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[Monthly membership plan] Can I register using mobile carrier payment from a feature phone (traditional mobile phone)?
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I have not received the reply email containing the URL for new member registration.
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[Monthly membership plan] If I have been charged twice, will I be able to get a refund?
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Suddenly I can no longer view the paid content page.
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What is the difference between Annual membership plan and Monthly membership plan?
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How do I switch from Monthly membership plan to Annual membership plan?
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Can I switch from Annual membership plan to Monthly membership plan?
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Can I register for both Annual membership plan and Monthly membership plan?
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What is the difference between Annual membership plan and Monthly membership plan?
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Please tell me about the payment procedure (credit card payment)
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[Annual membership plan] Please tell me about the payment procedure (convenience store payment)
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Please tell me which credit cards are available.
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I registered with a credit card but I can't access paid content.
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[Monthly membership plan] If I join in the middle of the month, will the monthly fee be calculated on a pro-rata basis?
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If I pay by credit card, how will the payment be shown on my statement?
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[Annual membership plan] How do I pay the membership fee?
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[Monthly membership plan] Please tell me how to pay the membership fee.
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Can I use a debit card?
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[Annual membership plan] Can I change the payment method?
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[Monthly membership plan] Do I need to renew my membership every month?
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[Monthly membership plan] Duplicate payments are occurring every month.
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[Monthly membership plan] I canceled my membership, but I am still being charged via credit card.
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[Monthly membership plan] I canceled my membership, but I am still being charged via carrier billing.
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Even though I don't remember going through any procedures, it was automatically renewed.
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It was supposed to be an automatic renewal, but I was cancelled.
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I forgot my registered email address/Plus member ID (formerly, EMTG ID).
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Do you have a membership number?
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What is a "Plus member ID"?
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I would like to delete my "Plus member ID (formerly EMTG ID)".
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I changed my email address and can no longer access the member-only page.
About changing registration information
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What if my last name has changed?
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I registered my date of birth and gender incorrectly.
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I registered with the wrong name.
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What should I do if my address, email address, or phone number has changed?
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Can I change my registration information?
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[Annual membership plan] I changed my smartphone model. Do I need to do anything?
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[Monthly membership plan] I changed my smartphone model. Do I need to do anything?
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I haven't received any emails from the fan club.
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Where can I subscribe to the free email newsletter?
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Can I change my registration address/email newsletter recipient address?
[Annual membership plan] About renewal
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[Annual membership plan] Please tell me how to renew my membership.
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[Annual membership plan] My membership expiration date has passed. Can I still renew my membership?
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[Annual membership plan] I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
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[Annual membership plan] Please tell me how to stop automatic renewal of my credit card.
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[Annual membership plan] How can I check if my card is automatically renewed using my credit card?
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[Annual membership plan] Please tell me how to cancel my membership.
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Please tell me how to cancel my membership.
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[Monthly membership plan] If I cancel and rejoin within the same month, will the payment be duplicated?
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Q.
I would like to unsubscribe from the free email newsletter.
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Can I delete my registered information?
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[Monthly membership plan] What happens to the payment if I cancel my membership?
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I've registered a new account with a different address, so I'd like to delete the ID I previously registered.