Payment of membership fees

Q

[Monthly membership plan] Duplicate payments are occurring every month.

A

It is possible that each person has obtained an ID using a different email address and registered as a member.

Please keep the ID you wish to use and cancel the IDs you no longer need.

*In this case, refunds will not be available.

If you are unsure of your registration status

Please first check whether you are acting as an agent for payments and any other concerns you may have.

If you are a minor, please consult with your guardian.

If the problem persists, please contact us by email using the details below.

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■ Customer information

・Full name [Kanji/furigana]

・Nickname you set

・Date of birth (8 digits in the Gregorian calendar)

・Your email address

·Your phone number

・Address (prefecture)

■Payment information

・Amount claimed

- Name of the service you use listed on the statement

・Payment method for monthly fee [Credit card payment/Carrier payment]

・For credit card payments: [16-digit card number] *1

・For carrier payments: [Mobile carrier/payment information] *2

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>>For inquiries about duplicate payments, click here​

*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following to check your payment number. (You will be redirected to the website of each mobile phone company.)

▼If you are using dPayment: Please let us know your 12-digit payment number.

https://service.smt.docomo.ne.jp/keitai_payment/term/index.html

▼For au Easy Payment: Please let us know your [Recurring Billing ID].

https://id.auone.jp/payment/pc/help/info/6.html

・Log in from au ID TOP

・au Easy Payment Menu

・You can check your [Continuous Billing ID] from the [Continuous Use Services List].

▼If you choose SoftBank lump sum payment, please let us know your [order number].

https://www.softbank.jp/support/faq/view/14543

*Payment information for each carrier payment is different from [phone number]. Please be sure to check each site.

Other questions about "Payment of membership fees"

• Q.
  What is the difference between Annual membership plan and Monthly membership plan?
• Q.
  Please tell me about the payment procedure (credit card payment)
• Q.
  [Annual membership plan] Please tell me about the payment procedure (convenience store payment)
• Q.
  Please tell me which credit cards are available.
• Q.
  I registered with a credit card but I can't access paid content.
• Q.
  [Monthly membership plan] If I join in the middle of the month, will the monthly fee be calculated on a pro-rata basis?
• Q.
  If I pay by credit card, how will the payment be shown on my statement?
• Q.
  [Annual membership plan] How do I pay the membership fee?
• Q.
  [Monthly membership plan] Please tell me how to pay the membership fee.
• Q.
  Can I use a debit card?
• Q.
  [Annual membership plan] Can I change the payment method?
• Q.
  [Monthly membership plan] Do I need to renew my membership every month?
• Q.
  [Monthly membership plan] I canceled my membership, but I am still being charged via credit card.
• Q.
  [Monthly membership plan] I canceled my membership, but I am still being charged via carrier billing.
• Q.
  Even though I don't remember going through any procedures, it was automatically renewed.
• Q.
  It was supposed to be an automatic renewal, but I was cancelled.

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