会費のお支払いについて

Q

[Monthly membership plan] Duplicate payments are occurring every month.

A

It is possible that each person has obtained an ID using a different email address and registered as a member.

Please keep the ID you wish to use and cancel the IDs you no longer need.

*In this case, refunds will not be available.

If you are unsure of your registration status

Please first check whether you are acting as an agent for payments and any other concerns you may have.

If you are a minor, please consult with your guardian.

If the problem persists, please contact us by email using the details below.

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■ Customer information

・Full name [Kanji/furigana]

・Nickname you set

・Date of birth (8 digits in the Gregorian calendar)

・Your email address

·Your phone number

・Address (prefecture)

■Payment information

・Amount claimed

- Name of the service you use listed on the statement

・Payment method for monthly fee [Credit card payment/Carrier payment]

・キャリア決済の場合：【携帯会社／決済情報】 ※

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＞＞決済重複のお問い合わせは【こちら】

※決済番号の確認は下記をご参照ください。（各携帯会社様のサイトへ移ります）

▼d払いをご利用の場合：【12桁の決済番号】をお知らせください。

https://service.smt.docomo.ne.jp/keitai_payment/term/index.html

▼For au Easy Payment: Please let us know your [Recurring Billing ID].

https://id.auone.jp/payment/pc/help/info/6.html

・Log in from au ID TOP

・au Easy Payment Menu

・You can check your [Continuous Billing ID] from the [Continuous Use Services List].

▼If you choose SoftBank lump sum payment, please let us know your [order number].

https://www.softbank.jp/support/faq/view/14543

*Payment information for each carrier payment is different from [phone number]. Please be sure to check each site.

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  Even though I don't remember going through any procedures, it was automatically renewed.
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  It was supposed to be an automatic renewal, but I was cancelled.

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