Payment of membership fees

Q

[Monthly membership plan] I canceled my membership, but I am still being charged via carrier billing.

A

If you can log in, the cancellation procedure has not been completed.

It is possible that you have registered as a member using a different email address.

We will look into this matter, so please contact us using the details below.

>>For inquiries, click here​

Other questions about "Payment of membership fees"

• Q.
  What is the difference between Annual membership plan and Monthly membership plan?
• Q.
  Please tell me about the payment procedure (credit card payment)
• Q.
  [Annual membership plan] Please tell me about the payment procedure (convenience store payment)
• Q.
  Please tell me which credit cards are available.
• Q.
  I registered with a credit card but I can't access paid content.
• Q.
  [Monthly membership plan] If I join in the middle of the month, will the monthly fee be calculated on a pro-rata basis?
• Q.
  If I pay by credit card, how will the payment be shown on my statement?
• Q.
  [Annual membership plan] How do I pay the membership fee?
• Q.
  [Monthly membership plan] Please tell me how to pay the membership fee.
• Q.
  Can I use a debit card?
• Q.
  [Annual membership plan] Can I change the payment method?
• Q.
  [Monthly membership plan] Do I need to renew my membership every month?
• Q.
  [Monthly membership plan] Duplicate payments are occurring every month.
• Q.
  [Monthly membership plan] I canceled my membership, but I am still being charged via credit card.
• Q.
  Even though I don't remember going through any procedures, it was automatically renewed.
• Q.
  It was supposed to be an automatic renewal, but I was cancelled.

BACK