About changing registration information

Q

What should I do if my address, email address, or phone number has changed?

A

You can change it yourself.

After logging in, please go to "Confirm/Change Member Information > Member Information > Edit" on your My Page to complete the procedure.

*Please be sure to access the site using a web browser (Safari/Chrome).

After completing the procedure, a "change confirmation email" will be sent to your new address.

Please access the URL in the email and confirm the changes.

▼ If you don't receive the "Change confirmation email"

Please see the following help page:

>>I haven't received any emails from the fan club.

▼ If you see the message "Already in use"

A Plus member ID (formerly known as EMTG ID) has already been obtained for the address you wish to register.

Since your Plus member ID is issued linked to your email address, you cannot change it unless you delete the ID.

If the ID you obtained is not linked to information about paid services or winning tickets, you can delete it yourself.

Please refer to the help page below.

▽Please tell me how to delete my "Plus member ID (EMTG ID)".

https://help.plusmember.jp/delete/howto-delete/310/

▼Other errors

Please contact us with the operating procedure, input details, and any error messages that may have appeared.

Other questions about "Changing registration information"

• Q.
  What if my last name has changed?
• Q.
  I registered my date of birth and gender incorrectly.
• Q.
  I registered with the wrong name.
• Q.
  Can I change my registration information?

BACK