About changing registration information

Q

I registered with the wrong name.

A

We will only accept corrections if there appears to be a conversion error or obvious typo.

Please contact us by email with the following information:

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・Current registered full name (kanji/kana)

・Correct full name (kanji/kana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered phone number

・Registered email address

・Plus member ID (formerly EMTG ID) or membership number

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>>For name correction inquiries, click here​

Please note that we cannot accept name changes that result in the registration of a different person.

*No changes are permitted even for family members.

Other questions about "Changing registration information"

• Q.
  What if my last name has changed?
• Q.
  I registered my date of birth and gender incorrectly.
• Q.
  What should I do if my address, email address, or phone number has changed?
• Q.
  Can I change my registration information?

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