OCTPATH

frequently asked Questions

Q I have completed payment, but I cannot log in.: A
Please check the following.

[1] Input error
Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.

[2] When logging in with a Plus member ID
Please be sure to include the first alphabet "E".
>>To check your Plus member ID, go to [Here]

[3] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.
(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

If you change your email address
If you have not made any changes to your email address on your My Page, please enter the email address you used to register.
It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[4] The password may be incorrect.
Click on "Forgot your password?" at the bottom of the login screen.
Please set a new password and try logging in.

[5] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly.
Be sure to enable the setting.

If the above does not resolve the issue
Please contact us by email below.
>>For inquiries about not being able to log in, click here
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<Customer Information>
・Full name (kanji/kana)
- Nickname you set
- Date of birth (8 digits in the Gregorian calendar)
・Registered email address
・Registered phone number
·prefectures
・Registered course [annual fee/monthly fee]
Payment information
∟ For carrier payment: [Mobile carrier/payment number] *1
∟ Convenience store payment: [Deposit date/convenience store/store name] *2

<Details>
I tried logging in
・Plus member ID starting with E
·email address
・Whether or not you can reset your password [Yes/No] *Please make sure to do this
・The password you entered (please let us know the number of digits and the first and last characters)
- Screenshot of the error screen *Attached
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*1: Please refer to the following to check your payment number. (You will be redirected to the website of each mobile phone company.)
*2: If you have a receipt, please take a photo of it and attach it.

▼If you are using dPayment: Please let us know your 12-digit payment number.
https://service.smt.docomo.ne.jp/keitai_payment/term/index.html

▼For au Easy Payment: Please let us know your [Recurring Billing ID].
https://id.auone.jp/payment/pc/help/info/6.html
・Log in from au ID TOP
・au Easy Payment Menu
・You can check your [Continuous Billing ID] from the [Continuous Use Services List].

▼If you choose SoftBank lump sum payment, please let us know your [order number].
https://www.softbank.jp/support/faq/view/14543

*Payment information for each carrier payment is different from [phone number]. Please be sure to check each site.