frequently asked Questions

Q

I have completed payment, but I cannot log in.

A

Please check the following.

[1] Input error

Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.

[2] When logging in with a Plus member ID

Please be sure to include the first alphabet "E".

>>To check your Plus member ID, go to [Here]

[3] When logging in with an email address

Your login ID is the email address you entered when you registered.

If you have multiple email addresses, try using one that you know well.

(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

If you change your email address

If you have not made any changes to your email address on your My Page, please enter the email address you used to register.

It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[4] The password may be incorrect.

Click on "Forgot your password?" at the bottom of the login screen.

Please set a new password and try logging in.

[5] If you are returned to the top page

If cookies are disabled in your browser, the site will not function properly.

Be sure to enable the setting.

If the above does not resolve the issue

Please contact us by email below.

>>For inquiries about not being able to log in, click here​

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<Customer Information>

・Full name (kanji/kana)

- Nickname you set

- Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

·prefectures

・Registered course [annual fee/monthly fee]

Payment information

For credit card payments: [16-digit card number] *1

∟ For carrier payment: [Mobile carrier/payment number]

∟ Convenience store payment: [Deposit date/convenience store/store name] *2

<Details>

I tried logging in

・Plus member ID starting with E

·email address

・Whether or not you can reset your password [Yes/No] *Please make sure to do this

・The password you entered (please let us know the number of digits and the first and last characters)

- Screenshot of the error screen *Attached

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*1: Once the information we receive has been confirmed, it will be deleted promptly.

*2: If you have a receipt, please take a photo of it and attach it.

Other Frequently Asked Questions

• Q.
  I forgot my login password.
• Q.
  [Monthly membership plan] Can I change the payment method?
• Q.
  I would like to confirm my registration details.

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