OCTPATH

frequently asked Questions

Q I have completed payment, but I cannot log in.: A
Please check the following.

[1] Input error
Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.

[2] When logging in with a Plus member ID
Please be sure to include the first alphabet "E".
>>To check your Plus member ID, go to [Here]

[3] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.
(icloud.com, softbank.ne.jp, i.softbank.jp, ezweb.ne.jp, au.com, gmail.com, yahoo.co.jp, etc.)

If you change your email address
If you have not made any changes to your email address on your My Page, please enter the email address you used to register.
It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[4] The password may be incorrect.
Click on "Forgot your password?" at the bottom of the login screen.
Please set a new password and try logging in.

[5] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly.
Be sure to enable the setting.

If the above does not resolve the issue
Please contact us by email below.
>>For inquiries about not being able to log in, click here
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<Customer Information>
・Full name (kanji/kana)
- Nickname you set
- Date of birth (8 digits in the Gregorian calendar)
・Registered email address
・Registered phone number
·prefectures
・Registered course [annual fee/monthly fee]
Payment information
　∟キャリア決済の場合：【携帯会社/決済番号】※1
∟ Convenience store payment: [Deposit date/convenience store/store name] *2

<Details>
I tried logging in
・Plus member ID starting with E
·email address
・Whether or not you can reset your password [Yes/No] *Please make sure to do this
・The password you entered (please let us know the number of digits and the first and last characters)
- Screenshot of the error screen *Attached
==============================

※1：決済番号の確認は下記をご参照ください。（各携帯会社様のサイトへ移ります）
*2: If you have a receipt, please take a photo of it and attach it.

▼d払いをご利用の場合：【12桁の決済番号】をお知らせください。
https://service.smt.docomo.ne.jp/keitai_payment/term/index.html

▼auかんたん決済の場合：【継続課金ID】をお知らせください。
https://id.auone.jp/payment/pc/help/info/6.html
・au ID TOPからログイン
・auかんたん決済メニュー
・[継続利用サービス一覧]から【継続課金ID】が確認できます。

▼ソフトバンクまとめて支払の場合：【注文番号】をお知らせください。
https://www.softbank.jp/support/faq/view/14543

※各キャリア決済の決済情報は【お電話番号】とは異なります。必ず各サイトでご確認ください。