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About the app

Q
I can't log in to the app.
A
You will need your Plus member ID (or the email address registered to your Plus member ID) to log in.

If you have forgotten your ID or password, please refer to the following FAQ.

In addition, to prevent unauthorized use of electronic tickets,
We ask that each person use the app on one ID and device.

If you have mistakenly registered multiple times,
Please cancel any unnecessary IDs and try logging in again.
Please see below for cancellation procedures.

Other questions about the app

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If the above does not resolve your issue, please contact us using the details below.

For inquiries regarding the fan club, please click here  

For inquiries regarding support advertisements and giveaways, please contact us here  

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