[Annual membership plan] Shipping information
- Q[Annual membership plan] When will my membership number and card be issued?
- A
Your membership number will be issued once your membership fee payment has been confirmed.
Membership cards will be sent around the end of the month following the month of joining.
Example: Joined April 2, 2022 ⇒ Shipped in late May 2022
* Please note that delivery times may vary depending on shipping conditions such as traffic and weather.
If you have not received your package within 10 days of shipping, please contact us as follows:
We will check the shipping status and resend the item if it has been returned to our office.
① After logging in, please check your registration information from "MYPAGE".
・If your current address differs from your registered information due to incorrect entry or moving, please change your address on "MYPAGE" and then contact us.
・If the name on your home nameplate is different from the addressee's name, the package will be returned due to a "wrong nameplate" reason. If this applies to you, please register "○○ (nameplate name)-sama-ka" at the end of your address.
②Please use the inquiry form below to inquire about items that have not arrived.
※please note※
・There have been an increasing number of cases where packages are sent and posted to your previous address because you have not changed your registered address after moving.
・As a general rule, membership cards will not be reissued.
・If the bonus has been shipped and the customer's address is incorrect, the bonus will be re-shipped via cash on delivery.
Other questions about "Annual membership plan- Shipping"
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Q.
[Annual membership plan] I lost my membership card. Can I have it reissued?
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Q.
[Annual membership plan] When will I receive the renewal benefits?
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Q.
[Annual membership plan] How can I receive renewal benefits?
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Q.
[Annual membership plan] Can I exchange defective membership benefits (membership card and renewal benefits)?
If the above does not resolve your issue, please contact us using the details below.
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