OCTPATH

[Annual membership plan] Shipping information

Q
[Annual membership plan] Can I exchange defective membership benefits (membership card and renewal benefits)?
A

In the unlikely event that you receive a defective item, we will exchange it.

Please take a photo so that we can see the defective part, and contact us by email with the following information:


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・Registered full name (kanji/kana)

・Registered phone number

・Registered email address

・Plus member ID (formerly EMTG ID) or membership number

-Photos showing the defective parts (please attach)

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>>For inquiries regarding defective bonus items, click here


*There is no problem if you attach multiple images,

Please adjust the size so that it is 1MB (megabyte) or less.


Other questions about "Annual membership plan- Shipping"

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