[Annual membership plan] Shipping information
- Q[Annual membership plan] Can I exchange defective membership benefits (membership card and renewal benefits)?
- A
In the unlikely event that you receive a defective item, we will exchange it.
Please take a photo so that we can see the defective part, and contact us by email with the following information:
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・Registered full name (kanji/kana)
・Registered phone number
・Registered email address
・Plus member ID (formerly EMTG ID) or membership number
-Photos showing the defective parts (please attach)
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>>For inquiries regarding defective bonus items, click here
*There is no problem if you attach multiple images,Please adjust the size so that it is 1MB (megabyte) or less.
Other questions about "Annual membership plan- Shipping"
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[Annual membership plan] When will my membership number and card be issued?
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Q.
[Annual membership plan] I lost my membership card. Can I have it reissued?
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Q.
[Annual membership plan] When will I receive the renewal benefits?
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Q.
[Annual membership plan] How can I receive renewal benefits?
If the above does not resolve your issue, please contact us using the details below.
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For inquiries regarding support advertisements and giveaways, please contact us here